Help Center

How to register & verify my account?



EZSignUp Individuals & Merchants KYC / AML process (PDF)

What is a fiat currency?



What is a complementary currency?



What is a crypto currency?



Butterfly Marketing Flyers?


General Butterly Documents:
https://www.payservices.com/butterfly.php?

Butterfly Cards
https://www.payservices.com/butterfly.php?tab=Card_Flyer

Butterfly EZ-SignUp - AML / KYC System (Anti Money laundering & Know Your Customer banking level)
https://www.payservices.com/butterfly.php?tab=EZSignUP_Flyer

Butterfly MAC & Windows Secured browser
https://www.payservices.com/butterfly.php?tab=Browser_Flyer

Central reserve Account (For your own currency)
https://www.payservices.com/butterfly.php?tab=Central_Reserve_Flyer

Butterfly Magic Hits ( Magic Messaging/ texting)
https://www.payservices.com/butterfly.php?tab=BMH_Flyer

Dedicated Data Secured Servers
https://www.payservices.com/butterfly.php?tab=DDSS_Flyer

Butterfly Ticketing Platform
https://www.payservices.com/butterfly.php?tab=Ticketing_Flyer

Butterfly secured Payment terminal / POS - Point Of Sale Terminal
https://www.payservices.com/butterfly.php?tab=POS_Flyer

Frequently Asked Questions


A. Step one, Fill in the registration form by:

Using a standard browser:
•  Fill in an online form by going to: https://www.PayServices.com/register.php
•  Or by using any Butterfly App for smartphones by downloading it and installing it from the following App stores:

On a Smart Phone:
Search for "Butterfly by PayServices.com"
To Download:
•  Apple iOS
•  Google Android
•  BlackBerry
•  Windows Phone

On a Mac or Windows PC:
By downloading our Windows or MAC Butterfly Secured Browser:
•  MAC
•  Windows

B. Step two, EZSignUP for an individual:

Provide a good picture of you, a copy of an official ID document with your picture, make a short 30 seconds maximum video statement holding your ID card visible near your face and reading a personalized text in front of the camera. For more information, please watch the video on the left "How to register & verify my account?".
EZSignUp is the term we use for the process that makes it easy to open an active and a verified account on our system. A verified account is an account that has successfully completed the online EZSignUp registration and that the account holder, whether individual or organization can now make various transactions using the system. The EZSignUp process follows international banking and prudential authorities process and is applied under our various licenses such as USA Money Transmitter license MSB (Money Service Bureau).

As a financial institution we are required to have standard financial Anti Money Laundering, anti terrorism financing procedures and KYC – Know Your Customer procedures. The EZSignUp fulfills these functions based on a pre approved process which includes the manual processing by two compliance officers of the EZSignUp process application.
The EZSignUp can be accessed for a simple non verified account by using any browser or the Butterfly Smart App and by filling in an on line form as described in FAQ.

After that this has been filled in and only by using a Butterfly Browser for Mac or Windows or the Butterfly Smart App for iOS, Android, Blackberry or Windows Phone, you can complete the evidence supply needed to verify your identity or the identity of your organization.

The EZSignUp part which requires the ID evidence supply is proposed when you try to access your account using the Butterfly App's or the Butterfly Browser. You have the option to do it immediately or at any time that you choose.
The EZSignUp is a process imposed by prudential authorities and is part of any modern banking process. It is meant to have a controlled process of onboarding and identification of account holder in order to prevent money laundering and financing of terrorism. As needed, we are required to know our customers, i.e. to have a proof of identity and verify any discrepancies and black lists before we are able to accept a client.
AML means Anti Money Laundering and KYC means Know Your Customer. The purpose of these banking and financial procedures that we follow is to be able to identify and report any suspicious or certain transactions that trigger certain thresholds or parameters.
The PATRIOT act was created after the 9/11.
The USA PATRIOT Act is a Legislation Rushed Into Law in the Wake of 9/11/01.
The USA PATRIOT Act (Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism) was signed into law on October 26, 2001.
We verify that all information provided is correct, can be read, corresponds and also we consult one or several databases and blacklists to make sure the account can be opened or not.
You only need to do this if you open an account that is to be used to make payments in any symbol of value such as Fiat Currencies (USD, EUR,GBP,…) , Complementary Currencies, Crypto Currencies, Barter Currencies etc. This is a requirement by international banking and financial regulations.
Anyone who wants to make transactions of value, be a director, shareholder, manager etc. in a merchant account managed by the system must do the EZ-SignUp and have his account verified. Any merchant account to be activated also has to be verified by the EZ-SignUp system. However, for merchants the procedure is a bit different as they need to provide official documents such as bylaws, as well as verified lists of verified shareholders, directors etc.
You can use either the Butterfly Browser or "Butterfly by PayServices.com" Smart App. To access these please go to:

https://www.PayServices.com

On a Smart Phone:
Search for "Butterfly by PayServices.com"
To Download:
•  Apple iOS
•  Google Android
•  BlackBerry
•  Windows Phone

On a Mac or Windows PC:
By downloading our Windows or MAC Butterfly Secured Browser:
•  MAC
•  Windows

I have problems installing or running the Butterfly software what shall I do?
Some phones of computers may have very old operating systems or may present specific configurations that may create issues in installing the software or running it. We are constantly monitoring this and updating the software. Please make sure you have the latest version installed.
In case you cannot do the installation by your phone, please download the Butterfly Browser for Mac or Windows and do it on your computer or vice versa.
During the EZ-SignUp process you will be required to:
- Either upload your picture or take a new picture using the phone’s or computer camera.
- Picture of your ID card or passport from front and cover. The text on the ID should be readable in the picture taken and the ID should also have a picture of you on it. In the case of a passport the front page should be the two pages where one can see your information and picture and the back is the cover of the passport to attest your nationality.
- A maximum 30 seconds video with you holding your ID card with the picture on that ID card facing the camera, holding it near your head and reading the statement on the screen.
Yes, but you will be very limited and will not be able to be a shareholder or a director in a merchant account nor do any transactions with your account. There is not much sense for not doing the EZSignUp.
EZSignUp for individuals is the process by which we determine that the person holding and linked to an account is indeed that person and also we gather that person's picture and other ID information.

For merchants, the process is different and requires the upload of certain documents to prove that the merchant company exists and that the person registering is part of that company. The merchant account can when verified do all transactions, create invoices, accept payments etc.
A merchant account can be verified only when all document such as bylaws and other existence proofs have been submitted as well as the list of directors, shareholders, beneficiaries who all have had their accounts also verified. This can be done online by logging in from your EZ-SignUp verified account and going to Structure, Merchant Account and Add New.
If you want to use your account to make transactions or be designated as a manager or director or final beneficiary in a merchant account.
Take your picture or upload it and a picture with a government issued ID with your picture on it.
Copy of company registration papers, names and info of directors, beneficiaries and managers, full address, company registration date and number and place, etc.
When the submission is complete, a first compliance officer will check your submitted documents and information and will either approve or not your account. If the first compliance officer approves the account, then a second one will check. Only if the two compliance officers have both agreed that all is compliant then the account will change its status to verified.
Only approved compliance officers who can access the data only from certain premises and from approved machines using certain credentials and proof of ID.
All data we gather is saved on our PCI DSS Level I servers which use multiple defenses and encryptions keys and cascading systems to protect your data. We only access your data when we verify your account and from time to time to check if it is still current. You may share your data with your employer for example as you choose or not. We may also be required by the prudential authorities to submit on a regular basis some reports or give access to that and other data in which case we must comply.
We keep it with no time restrictions.
Your EZSignUP may have been rejected for one or several reasons such as e.g.:
- Account information is incorrect
- EZSignUP instructions were not followed properly
- There is a mismatch between the provided evidences
- The provided evidences are blurred
- The personal statement video is inaudible
- The reading of the personal statement is incorrect
- The ID evidence is not valid/expired
- The ID evidence has been reported stolen
- You are blacklisted

Furthermore, the reason why we have a process using two compliance officers is specifically to avoid human error or omission or collusion. Usually, if one officer approves and another rejects it means that the second officer may have found something that the first did not. This means that you may need to redo the EZ-SignUp. The system when you try to log on using the Butterfly Browser or Butterfly SmartApp will automatically ask you again to do the EZ-SignUp.
This makes sure that if one compliance officer makes an error or if there is a collusion between the compliance officer and an account holder, the account may be blocked by the second compliance officer.
If you get a rejection you may get from the compliance officer the reason(s) for the rejection. You may also use our online support system which can help you solve any issue. The support ticket system is available from within your account online under "Structure > Support" or from the Butterfly Mobile App under "Support".
Usually most accounts are verified within the same day. However, this may fluctuate depending on the amount of work and compliance officers on hand.
We may be required by the prudential authorities to share with them your information or report your account and other information data. We comply with such requests. You may also request to share some of your data with other users or merchants. In this case we may do so.
You can share the EZ-SignUp information with any other user of the system including merchant or company accounts provided that you either:
- specifically request that.
- accept your data to be shared.
- You or the receiving party pays the sharing cost.
You can be invited or ask to be invited to join a company account or a community account. It works a bit like on some social media where you can let other see your posts, pictures etc. or restrict some of the access to your data.
It is either because you want to or that the other party thinks that you should or want to invite you. It works a bit like on some social media.
Registration and verification is free of charge but sharing has a cost. You may pay the share cost yourself or the other party may do that or both.
Please refer to our Pricing section for more information.
Registration and verification is free of charge but sharing or attaching your account to a community or a merchant account may have a cost. Please consult our price list for that.
If there is a payment due, it is debited from your account.
To do the EZSignUp it usually takes 5-10 mins. Verification is mostly done the same day.
You will get Butterfly Magic Hit on you Smartphone Butterfly App and also an e mail with a confirmation or rejection information.
There can be many reasons which may include unreadable ID card, no audio on your video statement, Incorrect information provided or missing, suspicion of fraud, blacklisted etc. We do not always provide all the reasons for security or confidentiality reasons.
You may start the process again by trying to log in again using exclusively your Butterfly SmartApp or Butterfly Browser.
Make sure this time to do follow the instructions properly and not repeat the mistake done previously.
All information provided is kept on file. We may use it in the compliance check phase for example if the ID of an old EZSignUp is readable but the new EZSignUp ID image is not.
We may register your machine information, OS version, IP address, time and date, Media Access Code of your Network Interface card, Card inserted in the card reader, language, blacklisting status etc.
Congratulations you can use your e wallet and make transactions and also hold funds in your e-wallet.
If you do not have a company and wants to be verified as a merchant (accept credit card payments etc.) you may do so via the merchant section.
Please contact us. We have solutions. In some instances, we may accept under certain conditions your tribal ID documents. We may also provide you with technology to modernize your tribe's sovereign activities.
The reason for that may be internal, technical or periodic checks or for any other reason such as suspicion or by the request of a prudential authority, or simply because the ID evidence used previously is now expired.
It is up to the compliance officer to decide which other documents if any it may require during or after the EZSignUp process. This may be due to a request by a prudential authority or due to compliance with the law and licensing requirements in one or several jurisdictions.
On a Smart Phone:
Search for "Butterfly by PayServices.com"
To Download:
•  Apple iOS
•  Google Android
•  BlackBerry
•  Windows Phone

On a Mac or Windows PC:
By downloading our Windows or MAC Butterfly Secured Browser:
•  MAC
•  Windows
General Butterly Documents:
https://www.payservices.com/butterfly.php?

Butterfly Cards
https://www.payservices.com/butterfly.php?tab=Card_Flyer

Butterfly EZ-SignUp - AML / KYC System (Anti Money laundering & Know Your Customer banking level)
https://www.payservices.com/butterfly.php?tab=EZSignUP_Flyer

Butterfly MAC & Windows Secured browser
https://www.payservices.com/butterfly.php?tab=Browser_Flyer

Central reserve Account (For your own currency)
https://www.payservices.com/butterfly.php?tab=Central_Reserve_Flyer

Butterfly Magic Hits ( Magic Messaging/ texting)
https://www.payservices.com/butterfly.php?tab=BMH_Flyer

Dedicated Data Secured Servers
https://www.payservices.com/butterfly.php?tab=DDSS_Flyer

Butterfly Ticketing Platform
https://www.payservices.com/butterfly.php?tab=Ticketing_Flyer

Butterfly secured Payment terminal / POS - Point Of Sale Terminal
https://www.payservices.com/butterfly.php?tab=POS_Flyer
You can make transfers from one user’s e wallet to another or within your private and any other professional e wallets that you have directly and in real time provided funds are available and free to be used in the paying e-wallet.
Other types of transaction may include:
- Transfer to and from a bank account
- Transfer to and from external crypto currency e-wallet
- Transfer from one type of currency into another type of currency within the system's e-wallets or with external accounts and wallets
- Conversion of one currency to another currency
- Bid and ask on the system's exchange
- Payment with multiple symbols of value
- Create your own symbol of value including barter accounts such as "bags of rice" or "barrels of oil" or symbol of value for a commitment to do or provide with something.
- Special purpose certificates or currency to convert one value into some form of environmental or societal impact such as plant a tree in exchange of a certificate generated when I buy a book and compensates for the wood of the tree that was used.
We are licensed in several jurisdictions including the USA, EU and Israel either directly or via our affiliate companies.
Yes, we have actually already worked on several such projects and we are confident that we can find the right solution for your needs. Please contact us with your project. We would love to hear from you.
We do not give any identification information via our customer support, nor information about credit cards or bank accounts. All this information is available through your account. If you cannot log into your account please click on problems to connect https://www.PayServices.com/connect.php If you still have issues then you may contact support.
Our system is an open ecosystem. Depending on your issue, you may need to contact first your provider and if you do not find a solution you may contact our technical support.
We currently support more than 20 languages on our smart app's and more are expected to be added. If you cannot find the language that you want please let us know and we will see how we can add it. We have also support for languages written from right to left such as Hebrew, Arabic and Yiddish.
We have a developer's page here: https://www.PayServices.com/developers.php where you can find a lot of resources. There are also many more API's which are not accessible to the general public. In fact just about any function on our Butterfly App's is using an API which can be provided to you for your project under certain conditions and restrictions. Please let us know of your needs and we will try to assist.
If your support ticket concerns on issues to connect, then please refer to the question "Problems to connect" or simply click on the Problems to connect link when on the login screen on the web site and follow the different issues and resolutions possibilities.
You first need to have an account and log in either through your smartphone Butterfly App or via the web site. You can open it from the menu on your smartphone, select Support and click on the "+" on the top right. You may also open a ticket for support when you are logged in, click on Contact Us where you can see the list of all your tickets and you can click on "Create New".
Yes but you will need to contact us for that. Please note that if your has been verified or that if any transactions, identifications for logins etc. were used, we will keep your account details as required by our financial license requirements. If you did not do anything with the account, we may close your account and block that user name from any other use. The correspondence between us may be kept as per our terms and conditions or other requirements.
You can do it via your account. Login, then go to "Structure > My cards", select the card and delete it from the list or follow the instructions or fill or change the parameters on screen for your card as necessary.
Go to "Structure", then click on CAMS (Contact Account Management System).
Go to "Structure", then click on BAMS (Bank Account Management System).
Go to "Structure", then click on Signing Patterns, the "Add new" and create your own rules.
You can find it here: https://www.PayServices.com/currency.php
Please note that technically we can do all the Fiat currencies on the list but currently the smaller number besides the title is the number in which we can do Funding. In the Crypto currencies there are those that are already available and those that are pending which means those that are being prepared to be included in our list.
Ideally open and verify your account, then contact us via a support ticket and we will reply. We are very interested in adding dynamic actors and currencies to our system.
Yes you can. You will first need to configure your bank or other accounts using BAMS for example, add a contact (client) using CAMS in "Structure" and then click in "Operations > Invoices" and you can create them. Please note that you can do it for several accounts such as private, or any merchant account that is verified.
Yes you can. You will first need to configure your bank or other accounts using BAMS for example, add a contact (client) using CAMS in "Structure" and then click in "Operations > Invoices" and you can create them. Please note that you can do it for several accounts such as private, or any merchant account that is verified.
On the top right there is a drop down menu with the name of the account you are currently in. Click on it and it will show you the list of accounts currently available. If it is a new merchant account you may need to reload the page by doing CTRL + R on Windows machine or CMD + R on a Mac to reload and refresh the page to be able to load the list into the drop down menu. If it still does not appear it may mean that it was not yet verified or that there is some other issue. You may contact Support if unable to find it.
These are like short text SMS but much more powerful, you can send such messages from the online user interface and add also questions and if these are answered the person needs to sign on his smartphone with a PIN code. For this to work on a Smartphone, the Butterfly app must be installed and configured. It will arrive in the notification center on an iPhone for example and in the notifications menu point within the App. You can click on the correct reply and submit. It can be used from the system to confirm various roles, decisions etc. that a person is invited to or requested such as be assigned as a director in a merchant account, accept an invoice for payment or reject it, etc. We can also provide API's for specific applications so that you can integrate this powerful technology within your system.
The authenticator is a tool that permits the signature digitally to log in or sign certain documents or deals. It runs on your smart phone and is connected to various online applications. The way it works is that a number appears on the screen usually with a QR code. The number can be typed and submitted or the QR code which contains the same code can be scanned with your phone camera including directly on your screen. Then a reply code will appear and this is the code you need to provide to the system that requested it. It helps in what is called a multi actor identification where we require someone to use a web site plus his phone and to get into the web site he needs access to his account online and on his phone he needs also access to his phone and the Butterfly app. Both protected as well. It increases security.
Identities are a method to share verified user’s identification information such as picture, ID, etc. so that you can verify his identity. It is useful for Human resources managers or other applications where you need to manage people and profiles that you can trust. It is also used to avoid identity theft.
It is a tool that allows you to send secured Butterfly Magic Message for a vote, approvals etc. within a predetermined group.
You can wire transfer into PayServices account. It is mandatory to put in the communications of the wire transfer your PayServices account number and user name. The funds will be deposited into your account on PayServices. If you do not see it or if you see it and it is blocked, please wait awhile. Soon it will be unblocked. If you do not see it at all then contact support with as much information possible. You may also add a credit card and add funds from your credit card. To do that go to "Values > Add Funds".
You can do it by going to "Values > Send Money" then choose to another PayServices account, to an account outside account or to a block chain account.
Go to "Values > VEMS > New Offer" and follow the user interface instructions/options.
Go to "Values > Request a payment". Follow the on screen instructions.